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Client Support Analyst III

United Arab Emirates
Salary: TBD

Job Title: IT Client Support Analyst - III Reports To: (Title) Service Desk Supervisor - Eastern Hemisphere Department: Information Technology Location: Dubai Basic Function: Individual will be part of the Client Services Group and have the responsibility of providing first and second level IT Support to clients via telephone and remote support. Dimensions: (For Management & Supervisory Positions) Number of Employees Supervised: Budgetary Responsibility: Total Revenues: Other: Duties, Responsibilities & Accountabilities: Provide telephone, remote and email support to internal company computer users. Provide first call resolution to computer hardware and software problems through troubleshooting techniques. Escalate incidents to the proper department that are outside the scope of the Primary tier customer support center. Enter incidents in the Service Manager system (the Service Desk tracking software), including detailed information for every incident. Responsible for assisting internal computer users with their questions about any supported software and computing platforms to the best of his/ her ability, in a professional and courteous manner or escalate to the proper department. Check version levels and available updates for Operating System and virus protection software. Responsible for the creation of Service Desk documentation. Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills. Routinely check the customer support center voicemail and Open Incident Queue. Answer the Service Desk phones in a courteous and friendly manner following established procedures Perform other duties as assigned by management Authority: Required Skills: Service Desk experien ...

1 day ago, Employer: Energy_Jobline View all jobs

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