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Job - Part Time Customer Care Representatve in

Job type
Management Jobs
Job Reference
Posted on
1 Oct 2016
View all Jobs from Energy_Jobline

About the Role:

The Customer Care Representative is the "public face" of our organization and, as such, is responsible for high-volume daily interaction with customers. The Customer care Representative is responsible for providing service excellence through professional judgment and initiative while working within a dynamic, and sometimes stressful environment.
Responsibilities included but are not limited to the following:
• Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns
• Give full attention to call volume and work to reduce response time
• Determine customer needs and work to exceed expectations, ensuring satisfaction.
• Schedule repair and inspection services; process and amend related work orders
• Acquire information and process orders for sales leads and customer investigations.
• Promote sale of available products and services, as appropriate
• Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with problem/issue resolution.
• Use professional judgment and escalate customer issue/concerns to management when appropriate.
• Perform outbound calls or survey customers and/or schedule services when necessary.
• Respond in writing to customer inquiries and/or mail company literature to customer residences.
Work Experience Requirements
• Minimum of one (1) year of customer care experience or equivalent combination of formal education/training and experience.
• Call center experience strongly preferred
• Ability to communicate effectively and professionally both verbally and in writing
• Ability to Perform multiple tasks simultaneously while upholding the highest standards of ethical conduct in accordance with Company directives, policy, and values
• Ability to use personal computers with standard/mainframe software, ACD call center telephone and headset, and basic calculator.
• Ability to communicate effectively and professionally both verbally and in writing
Education Requirements
• High School graduate or equivalent
• Working Hours vary with workload requirements. Rotating shift work (willingness and ability to work weekends and evenings is required.)
• Hours of Operation are Monday-Saturday 7 am until 9pm and Sunday 7:30 am -5pm

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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