Location : Cergy Pontoise, Ile de France, France Job Function : Service and Maintenance Employment Contract Type : Regular/Permanent Full Time Division : Power Products Business Unit : Front End Sales Typical Reporting Line: Service Team Manager (Team Leader)
Main Accountabilities :
Service delivery :
Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Customer approach :
Contributes to customer satisfaction by executing Service work according to
customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales
opportunities and communicates them internally.
Materials and supply :
Coordinates, prepares and ensures that all materials, parts and equipment
are available and at the appropriate quality for Service activities.
Documentation and reports :
Prepares all documents and reports to be signed by the customer
representative. Reports work done in a timely manner and follows up when needed.
Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes
recommendations to avoid repeating the problem in the future.
Assure the trainings customers on the installed equipments
Assure the on-call/stand-by of the customer
Continuous improvement :
Proactively identifies suggestions for product and quality improvement and
communicates them further in the ABB organization. Provides
recommendations to management to improve operations and customer
Health and safety :
Applies safety rules and safe practices as well as environmental
Reports unsafe practices and incidents.
2 to 5 years of experience in maintenance, repair and install electromechanic systems