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Job - Senior Operations Manager Back Office in

Job type
Management Jobs
Job Reference
Posted on
3 Oct 2016
View all Jobs from Energy_Jobline

About the Role:

Following a recent internal announcement, which communicated the growth of the npower back office structure we are extending multiple permanent management roles to the external market.

This is a fantastic opportunity to be part of a high profile team with some exciting challenges ahead.

Please note this vacancy is known internally as Occupier, Void and Vacant Manager.

Role description

Reporting to the Head of Collections the Occupier, Void and Vacant Manager will be responsible for the pro-active management of our Occupier, Void and Vacant customer portfolio, focusing on resolution of accounts through the optimisation of our Occupier and Vacant business processes, maximising collections and minimising bad debt write off risk.

You will:

Drive the strategy for Occupier, Voids and Vacant collection management (including landlords) to ensure timely and accurate billing

Drive the identification of occupier accounts, including activity to acquire names on accounts asap

Develop and drive the implementation of the existing collections strategies, through day to day management of teams, for Occupier, Voids and Vacants teams

Skills and experience:

Proven and relevant experience of metering in a property focused role ideally coupled with knowledge of utilities

Evidence of driving and delivering results in operational role within a complex, regulated environment

Keen financial acumen / previous experience of managing budgets and considering cost impacts when designing and delivery strategy

Excellent stakeholder management / communication skills and ability to translate and align priorities with wider business

Why work for us

As well as a competitive salary and impressive benefits package youll also get the opportunity to really shape the future of our business. Along the way well give you all the support you need to develop your skill set and achieve your long term ambitions.

c.£50,000 plus benefits

Company overview

npower is one of the UKs biggest energy suppliers with the backing of one of Europes largest energy companies, the RWE group. We supply gas and electricity to millions of homes up and down the country, So when you switch on the light, take a shower, or simply have a cuppa, youll know you can rely on us. Were also here for you when your boiler needs servicing or repairing. We offer competitive tariffs that save you money and well tell you when you can save even more. Its all part of how we stand up for customers every day at npower. We stand up for the community too. Were proud to have been a partner of Macmillan for 12 years raising over £3.5m. Were also one of only a handful of UK companies to have been awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Please apply online by selecting the 'Apply' button and uploading your CV directly. Applications will only be accepted via the Apply button.

Agencies: RWE operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to xxxxxxx.


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