Following a recent internal announcement, which communicated the growth of the npower back office structure we are extending multiple permanent management roles to the external market.
This is a fantastic opportunity to be part of a high profile team with some exciting challenges ahead.
Reporting to the Head of Collections the Cash Operations Manager is ultimately responsible for Cash Transaction Management for the RWE npower domestic, SME and I&C businesses.
Monitor the effectiveness of direct debit functionality
Ensure data relating to customer payments is processed and posted to the appropriate customer information system on a daily basis (68million transactions per year)
Manage relationships with Paypoint, Payzone and Post Office, to ensure they provide npower customers with convenience and choice where to purchase their prepayment credit or pay their bills
Work with and support the other members of the Customer Collections team to deliver a high quality service to c5m Domestic Customers
Manage performance management through a team of Operation Managers and Team Managers
Translate strategic and tactical objectives into operational activities to meet key performance indicators
Skills and experience:
Proven and relevant experience of managing a Collections related team focused on proactive Collections management / avoidance
Evidence of driving and delivering results through people within a complex, regulated environment
Keen financial acumen / previous experience of managing budgets and considering cost impacts when designing and delivery strategy
Excellent stakeholder management / communication skills and ability to translate and align priorities with wider business
Experience of being a highly effective people manager and leader
A broad base of industry knowledge and sound Credit and Debt Management knowledge
Excellent influencing and negotiation skills and the ability to negotiating contracts across multiple suppliers/agencies
Why work for us
As well as a competitive salary and impressive benefits package youll also get the opportunity to really shape the future of our business. Along the way well give you all the support you need to develop your skill set and achieve your long term ambitions.
c.£55,000 plus benefits
npower is one of the UKs biggest energy suppliers with the backing of one of Europes largest energy companies, the RWE group. We supply gas and electricity to millions of homes up and down the country, So when you switch on the light, take a shower, or simply have a cuppa, youll know you can rely on us. Were also here for you when your boiler needs servicing or repairing. We offer competitive tariffs that save you money and well tell you when you can save even more. Its all part of how we stand up for customers every day at npower. We stand up for the community too. Were proud to have been a partner of Macmillan for 12 years raising over £3.5m. Were also one of only a handful of UK companies to have been awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.
Please apply online by selecting the 'Apply' button and uploading your CV directly. Applications will only be accepted via the Apply button.
Agencies: RWE operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to xxxxxxx.