Data Management Advisor -Fixed Term We are in search of the best candidates to join us here at npower. We are currently looking for an analyst to join a team who manage our gas and electric products throughout the distribution network, and report to our senior stakeholders. Supporting innovative industry wide changes, this is an exciting time to join our team in a full time role, based in our Rainton House office near Houghton le - Spring.
Why npower? There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britains Top Employers.
The Role Our Data management team analyse and report on the management of our gas and electric products throughout the distribution network.
You will be required to:
Produce spreadsheets & reports using data from a variety of sources.
Using our bespoke systems, perform quality checks to ensure information held across systems is recorded accurately, and resolve any data inconsistencies; identifying root cause and recommending improvements where appropriate.
Use internal databases and processes to answer and accurately record customer details
Perform relevant security checks on accounts
Work to company procedures and performance measures
Any ad hoc tasks in line with company requirements
Support partnerships as part of the business objective
What were looking for For this role we are seeking professionals who are able to demonstrate the ability to work on their own initiative, and possess an analytical and logical approach to solving problems. You will also have:
A friendly and professional attitude
A passion for providing excellent customer service
Ability to build a natural rapport with customers and colleagues
Excellent communication skills
Focus on attention to detail
Essential Skills Excellent Microsoft Excel, and MS office skills
Experience of working with Data and producing reports
Experience of working to targets & deadlines
Desirable Skills & Experience Experience of working within a utilities back office environment
Experience of working with SAP
What youll get in return Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.
23 days holiday, (rising to 25 days after 2 years of service) plus all bank holidays off
Free gym (based at Rainton site) Plus many more!
Company pension scheme
Health and dental care plan (subsidised)
Unique opportunities for management development
Learning resource centres for personal and professional development
Company Overview RWE npower is a leading UK energy company and is part of the RWE Group, one of Europes leading electricity and gas companies. We serve approximately 5 million customer accounts with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.
npowers recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to xxxxxxx. For further information, please contact the Resourcing team via xxxxxxx.