Jacobs Technology is a large business specializing in providing engineering and technical services to various Government customers. Jacobs Technology Inc. is a wholly-owned subsidiary of Jacobs Engineering Inc. (NYSE: JEG) - one of the nation's largest engineering, architecture, technology, and construction firms - with annual revenues exceeding $12B and more than 70,000 personnel worldwide. We have been an integral partner of the Government in supporting the development of virtually every aerospace and defense program over the past 60 years. Sustained superior performance in each of these operations while maintaining a world-renowned commitment to safety and quality is a hallmark of Jacobs.
Jacobs is currently seeking a NOC Technician to join their team at their customer site in the Reston, VA area. This is a mid-shift which the hours for this position will be approximately 10PM to 6AM.
The network operations center (NOC) technicians provide Tier 2 IP network operations. They identify, troubleshoot, and resolve incidents in multiple and complex local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems. They ensure network availability and reliability to all system users and while performing necessary maintenance and incident resolution. Responsible for the dispatches to repair network cabling and drops to workstations and peripheral equipment in the Washington Metropolitan Area.
Responsible to ensure Service Level Agreements (SLA's) are met within Key Performance Indicator (KPI) targets. Interfaces daily with the customer and program management to inform and present information on projects or maintenance activities while providing situational awareness of critical services and outages.
Active TS/SCI w/ Poly Required
Typically requires an Associate degree in a computer field and eight (8) years of related experience. Progressive relevant training and/or certification may be substituted for a portion of the experience requirement.
Minimum of 3 years experience in IP Networking operations, maintenance, or engineering.
Desired Certifications: Cisco CCNA or Juniper JNCIS, ITIL Certifications
If certifications are not current, candidate will be required to obtain a minimum of a CCNA or JNCIS certification within 6 months of their start date