A challenging and exciting opportunity has arisen whereby we are looking to add to our team of Supplier Performance Managers who will ensure that our third party contract providers meet their obligations.
Role description You will be accountable for ensuring that our outsourced application service provider meets contractual commitments relating to incident resolution, service requests and small change requests. You will monitor performance, proactively manage issues and exceptions and also initiate improvements based on performance trend analyses. Reporting in to the Service Owner your work will help to ensure that evolving business IT requirements and needs are underpinned by our outsourced application management providers. Feeding in to the Supplier Relationship Management process you will support the management of delivered SLAs to the business and ensure that supplier capability and capacity is aligned to meet business priorities. Along with Business Partners you will act as a key interface to the business for IT supplier related issues.
Skills and experience Qualified to at least ITIL intermediate level
Ability to influence and negotiate
Strong stakeholder management skills
Problem identification, analysis and resolution skills
Appreciation of the benefits of Service Management disciplines and processes based on the ITIL model
Awareness of multi-sourced IT services in terms of Service and Operating Level Agreements
Experience of managing the performance of suppliers in an outsourced delivery model
Proven experience of delivering services to a widespread geographic customer base
Understanding of SAP ISU and CRM systems
Why work for us
As well as a competitive salary and impressive benefits package youll also get the opportunity to really shape the future of our business. Along the way well give you all the support you need to develop your skill set and achieve your long term ambitions.
Up to £45K dependent on experience, bonus and benefits
Please apply online by selecting the 'Apply' button and uploading your CV directly. Applications will only be accepted via the Apply button.
Agencies: RWE operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to xxxxxxx.