RWE npower require a Channel Development Manager to join the Commercial & Marketing function. This is a full time role to be based in our Solihull office.
Why npower? There has never been a better time to join us at npower as we embark on an exciting journey to become number one in customer experience in the energy industry and have also just been recognised as one of Britains Top Employers.
Role description and what were looking for We are looking for an experienced Channel Development manager who will own the performance and improvement of specific channel or customer journeys in various areas including; Home movers, Customer Servicing and Tariff Check. You will be instrumental in driving a broad set of programmes on time and in budget that will improve how we interact with our customers through various channels including Voice and Digital. You will work closely with all customer channels and key retention processes to improve our cross sales and customer retention across the domestic business.
You will need to demonstrate / be: Translate MI, analysis and insight into channel improvement plans
Drive a broad set of programmes across multiple channels to meet our commercial targets
Take lead of our retention strategy across all channels making it easier for customers to stay
Lead the post implementation analysis and review to turn from test stage into BAU for our customer strategies
Ability to asses channel performance and risk to delivery of our business plan
Lead the delivery of channel improvement to a clearly prioritised plan and within budget.
Develop best practice and synergies across the different market facing teams
A track record in delivering improvement initiatives
Knowledge and Skills: Management of multi-channel commercial targets
Strong stakeholder management
Ability to analyse and interpret complex data
Understanding of commercial drivers
Understanding of operational drivers behind optimising the value of our existing customer base
Strong project management skills
What youll get in return Our people are our most important asset and are what sets us apart from the competition. We offer a competitive salary and impressive benefits package, and the opportunity to really shape the future of the business whilst receiving the support you need to develop your skill set and experience to achieve your long term ambitions.
RWE npower is a leading UK energy company and is part of the RWE Group, one of Europes leading electricity and gas companies. We serve approximately 5 million customer accounts with electricity, gas and energy. Through RWE Generation, we operate and manage a flexible portfolio of coal, oil, biomass and gas-fired power stations, producing more than 10% of the electricity used in Great Britain.
npowers recruitment activity is managed by the Internal Resourcing team. All contact from recruitment agencies needs to be directed to xxxxxxx. For further information, please contact the Resourcing team via xxxxxxx.