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Calgary, Alberta
Becoming More Assertive In the Workplace

Select the above link to view the website and register for the course.


Thursday, November 26, 2015 8:30 AM - 4:30 PM

--------------------------------------------------------- Course Description:-

This one-day Assertiveness course is designed for anyone at any level within an organization, to better communicate with others in their work/business environment, using assertive skills. Assertive skills involve a variety of appropriate interpersonal behaviours including the following: giving positive feedback, providing information, asking requests of others, giving constructive criticism or being on the receiving end of feedback, criticism, or saying “no” without feeling guilty. Using assertive skills will help increase self-confidence, increase one’s own self-respect and respect of others, allow one to have better stress and time management skills, and finally, have overall better communications with others in the workplace to successfully achieve business goals.

A complete set of course materials and lunch is included in the Becoming More Assertive In the Workplace course.

------------------------------------------------- Who Should Attend:-

The Becoming More Assertive In the Workplace course is designed for all roles in the workplace, and is recommended for anyone looking to improve their communications with others in the workplace.

------------------------------------------ Course Outline:-

Learning Objectives

At the completion of the Becoming More Assertive In the Workplace course, participants will be able to:

1. Define the term assertion and identify the benefits for behaving assertively in the workplace.

2. Recognize the differences between assertive, aggressive, passive, and passive-aggressive behaviours in others and learn different strategies to deal with problematic situations including “difficult” people in the workplace.

3. Identify what may be holding you back from using assertive skills and techniques in the workplace and learn to overcome barriers so that you can better communicate and relate to others.

4. Learn eight different assertive skills and techniques that will be applicable in the workplace in various situations including giving constructive feedback, receiving feedback and criticism, making requests, declining requests, managing conflict, and giving and receiving compliments.

------------------------------------------------- Instructor:-

Jane Grant, CHRP, CMC As an energetic and versatile Human Resources Management Consultant, Jane has over 25 years of experience in the design, facilitation, and evaluation of various training and development programs, including leadership development programs.

Jane’s passion and enthusiasm for the training and development area is evident in the facilitation of her highly interactive and engaging workshops. Jane’s participants have included those working in oil and gas, manufacturing, information technology, health care, government, education, engineering, not-for-profit, etc. Jane has also taught for many years at both the University of Calgary and Mount Royal University.

Jane is a Certified Human Resources Professional (CHRP), Certified Management Consultant (CMC), and a Certified Coach Practitioner. Jane is a member of the Human Resources Association of Calgary, the Human Resources Institute of Alberta, a member of the Canadian Association of Management Consultants, and a past director of the Southern Alberta Chapter of the Canadian Association of Management Consultants.

------------------------------------------------------- Venue:-

Downtown Venue To Be Announced Calgary - Downtown Core

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